Refund & Cancellation Policy

New accounts receive one free month on the Free tier as described on our pricing page. Continuing to use paid features after the free period requires an active paid subscription.

• Paid plans are billed in advance, either monthly or annually depending on the plan you select.
• Monthly plans renew automatically each month until cancelled.
• Annual plans are billed as a single upfront payment covering twelve months and renew automatically at the end of the term unless cancelled.

All fees are non-refundable. This includes, without limitation:

• Annual plan payments, in full, regardless of how much of the term remains or how much you have used the Service;
• Monthly plan payments for the current billing cycle, even if you cancel partway through;
• Fees paid where you were dissatisfied with the Service, changed your mind, or no longer need the Service;
• Fees paid where downtime, errors, or delays were caused by FBR's systems or other third parties outside our control;
• Fees paid on an account suspended or terminated for violation of our Terms of Service.

We may, at our sole discretion, make an exception to this policy. Doing so does not obligate us to do so in any other case.

You may cancel your subscription at any time from your account settings, or by contacting us. Cancellation stops future renewals only — it does not entitle you to a refund for the current period, and you retain access to paid features until the end of the period you already paid for.

Initiating a chargeback or payment dispute instead of contacting us directly may result in immediate suspension or termination of your account. We reserve the right to dispute any chargeback and to recover any amounts owed, including associated fees, through any lawful means available to us.

Billing questions can be sent to [email protected].